AquaJili Privacy Policy – Your Data, Protected Always

1. Introduction

At AquaJili, we believe every player has the right to know exactly how their personal information is handled. This Privacy Policy applies to all users of the AquaJili Platform — including the website at aquajili.net, any mobile applications, and all associated services. Whether you're a brand-new player from Davao or a long-time Kabayan member from Metro Manila, this policy applies equally to you.

AquaJili operates in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required by law. Your trust is important to us, and we take our obligation to protect your privacy seriously — hindi ito basta-basta.

This privacy policy should be read in conjunction with our Terms and Conditions, which also form part of your agreement with AquaJili.

2. Personal Data We Collect

AquaJili collects only the personal data that is necessary for us to provide our services, comply with legal obligations, and continuously improve your experience on our Platform. The categories of personal data we collect include:

3. How We Collect Your Data

AquaJili collects personal data through the following channels:

• Direct interactions: When you register for an account, complete identity verification, make deposits, contact support, or participate in promotions, you provide information directly to us.
• Automated technologies: When you browse or use the AquaJili Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment providers (such as GCash or Maya) to verify transactions, and from identity verification services to complete KYC checks as required by law.
• Public sources: In cases where fraud investigation is required, we may supplement your information with data available from public records or regulatory watchlists.

4. How We Use Your Personal Data

AquaJili uses your personal data only for specific, legitimate purposes. We never use your data in ways that are incompatible with those purposes. Here's how we use the information we collect:

• To create and manage your AquaJili account, including identity verification and KYC compliance as required by Philippine gaming regulations.
• To process deposits and withdrawals securely and accurately, including coordinating with payment providers like GCash, Maya, BDO, and BPI.
• To detect and prevent fraud, money laundering, and other illegal activities on the Platform.
• To provide customer support and resolve any disputes or issues you may have with your AquaJili account or gaming experience.
• To personalize your experience — showing you games and promotions most relevant to your preferences and activity history.
• To send you communications about your account, transactions, promotions, and important policy updates. You can manage your communication preferences at any time through your account settings.
• To comply with legal obligations, including reporting requirements under Philippine anti-money laundering (AML) laws and PAGCOR regulations.
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and offering self-exclusion options.
• To analyze and improve our Platform, products, and services through aggregated, anonymized analytics data.

5. Legal Basis for Processing

AquaJili processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to when registering.
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations, PAGCOR requirements, and the Data Privacy Act itself.
• Legitimate interest: Processing necessary for fraud prevention, security, and improving our services, provided this does not override your rights and interests.
• Consent: For marketing communications and optional personalization features, where we rely on your consent, which you may withdraw at any time.

6. Data Sharing & Third Parties

AquaJili does not sell your personal data. We may share your information with carefully selected third parties only when necessary and under strict data protection agreements:

• Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners to process your financial transactions securely.
• Identity verification providers: Third-party KYC service providers who help us verify your identity in compliance with regulatory requirements.
• Technology partners: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict confidentiality agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other government agencies when required by law.
• Legal advisors: In connection with legal proceedings or the enforcement of our Terms and Conditions, where necessary.

All third parties with whom we share data are required to handle it in accordance with applicable privacy laws and our data protection standards. We do not allow our third-party partners to use your personal data for their own marketing or commercial purposes.

7. Data Retention

AquaJili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account's existence and for any periods required by law thereafter. Specific retention guidelines include:

• Account information and transaction records are retained for a minimum of 5 years after account closure, in compliance with Philippine AML and gaming regulatory requirements.
• KYC documents are retained for the period required by PAGCOR and AMLC regulations.
• Customer support communications are retained for up to 3 years to assist with dispute resolution.
• Technical and usage logs are retained for up to 12 months for security and performance analysis purposes.

When your personal data is no longer required for any legal or operational purpose, AquaJili will securely delete or anonymize it in accordance with our data disposal procedures.

8. Security Measures

Protecting your personal data is a top priority at AquaJili. We implement multiple layers of security to safeguard your information against unauthorized access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Two-factor authentication (2FA) available for all AquaJili accounts — we strongly recommend enabling this feature.
• Access controls — only authorized AquaJili personnel can access personal data, on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection systems that monitor our Platform for suspicious activity around the clock.
• Incident response procedures — in the unlikely event of a data breach, AquaJili will notify affected players and the National Privacy Commission within the timeframes required by law.

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by AquaJili:

• Right to be informed: You have the right to know what personal data we collect about you and how we process it — which is exactly what this policy is for.
• Right of access: You can request a copy of the personal data AquaJili holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can request that AquaJili delete your personal data, subject to our legal retention obligations.
• Right to object: You can object to the processing of your personal data for direct marketing or where processing is based on legitimate interest.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format.
• Right to lodge a complaint: If you believe AquaJili has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at privacy@aquajili.net. We will respond to your request within 15 business days, as required by law.

10. Cookies & Tracking Technologies

AquaJili uses cookies and similar technologies to improve your experience on our Platform. Here's how we use them:

• Essential cookies: Required for the Platform to function correctly — these keep you logged in and maintain your session security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game history to personalize your experience.
• Analytics cookies: Help us understand how players use our Platform so we can improve it. Analytics data is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized logins, and other security threats.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the AquaJili Platform. AquaJili does not use third-party advertising cookies or cross-site tracking technologies.

11. Protection of Minors

AquaJili strictly prohibits anyone under the age of 21 from registering or using our Platform. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately terminate the account, forfeit any associated balances, and delete the personal data in question. If you are a parent or guardian and believe your child has registered on AquaJili, please contact us immediately at support@aquajili.net so we can take swift action.

12. Third-Party Links

The AquaJili Platform may contain links to third-party websites or services for informational purposes. These external sites are not operated by AquaJili and are governed by their own privacy policies. AquaJili is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external site you visit before providing any personal information.

13. Changes to This Privacy Policy

AquaJili may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players via email and/or a prominent notice on the Platform. The "Effective Date" at the top of this policy will always reflect the most recent revision date.

Your continued use of the AquaJili Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend bookmarking this page and checking it periodically — para lagi kang updated sa aming mga patakaran.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way AquaJili handles your personal data, please don't hesitate to reach out. Our dedicated Data Protection Officer is available to assist you:

• Email (Privacy): privacy@aquajili.net
• Email (Support): support@aquajili.net
• Live Chat: Available 24/7 directly through the AquaJili Platform
• FAQ: Visit our FAQ page for answers to common privacy-related questions

We aim to respond to all privacy-related inquiries within 15 business days. For formal data subject requests (access, rectification, erasure), please email privacy@aquajili.net with the subject line "Data Subject Request" and include a copy of a valid government-issued ID for verification purposes.

AquaJili is committed to resolving any privacy concerns you have promptly and fairly. Your trust means everything to us — and we will always do our best to keep it.